ABSTRACT
The boarding process is the role activity to maintain the airline's efficiency in the turnaround process on the ground. One of the scenarios to optimize the boarding process is the arrangement of passengers who enter the plane based on the amount of carry-on luggage, adjusted to the selected boarding strategy. This research aims to develop an agent-based simulation model to increase the effectiveness of passengers' boarding process by applying the luggage arrangement method for an airplane with a 180-seat configuration. The simulation results showed that applying the Ascending luggage arrangement method reduced the overall boarding process performance by 6.12%, while the Descending method increased boarding performance by 2.50%, compared to the standard Random method.